Deliveries

 

Delivery MethodTimeAreaInformation
Royal Mail 1st class1 to 2 working days including SaturdaysUnited KindgomWe cannot always guarantee delivery within our normal timescales to rural areas due to severe weather conditions, public holidays, strikes.
Royal Mail 2nd class3 to 4 working days including SaturdaysUnited KindgomWe cannot always guarantee delivery within our normal timescales to rural areas due to severe weather conditions, public holidays, strikes.
Hermes3 to 5 working days including SaturdaysUnited KindgomWe cannot always guarantee delivery within our normal timescales to rural areas due to severe weather conditions, public holidays, strikes.

FAQ

 

Royal Mail

Q. What happens if there is no one in to receive my order?
A. If you are out when Royal Mail try to deliver your item, it may be left with a neighbour. You will receive a ‘Something for you’ card to collect your order at your local Post Office.
If your item isn’t collected within 18 days it will be returned back to us and we will contact you either by phone or email to rearrange delivery or a refund.
We will automatically refund your order if no contact is made within 7 working days. Refunds will exclude the delivery charges.

 

Q. What happens if I haven’t received my order?
A. We will always endeavour to resolve any delivery issues as quickly as possible. If you believe your order has been lost, please contact our Customer Service Team with your order reference number within 14 days from your order despatch date. You will need to fill out a denial of receipt form so we can investigate further. No resend or refund will be offered until a full investigation is complete.

 
 

MyHermes

Q. What happens if there is no one in to receive my order?
A. If you are out when Hermes try to deliver your item, in most cases, your courier will leave a contact number so you can get in touch directly to reschedule a delivery.

 

Q. What happens if I haven’t received my order?
A. We will always endeavour to resolve any delivery issues as quickly as possible. If you believe your order has been lost, please contact our Customer Service Team with your order reference number within 14 days from your order despatch date. You will need to fill out a denial of receipt form so we can investigate further. No resend or refund will be offered until a full investigation is complete.